SHIPPING, EXCHANGE & RETURNS
At Sach & Vogue Hair, every order is prepared with care, precision and professional quality control before shipment.
Because human hair extensions are hygiene-sensitive products and many orders are prepared according to selected colour, length, gram amount and product type, our exchange and return conditions must be clear before purchase.
Return & Exchange Period
Eligible products may be returned or exchanged within 14 days from the delivery date.
To be eligible, the product must be:
- Unused
- Unworn
- Unwashed
- Uncoloured
- Uncut
- Unaltered in any way
- Unopened and in its original packaging
- Returned with all hygiene seals and product labels intact
Opened, used, installed, washed, coloured, toned, cut or chemically treated hair extensions cannot be returned or exchanged.
Custom-Made & Made-to-Order Products
Custom-made, made-to-order and personalised hair extensions are not eligible for return or exchange unless the product is defective, we have sent an incorrect item, or an exchange has been specifically approved in writing by Sach & Vogue Hair.
This includes, but is not limited to:
- Custom colours
- Custom colour blends
- Custom lengths
- Custom gram amounts
- Special product combinations
- Made-to-order tape-in hair extensions
- Made-to-order keratin tip extensions
- Made-to-order weft hair extensions
- Made-to-order clip-in extensions
- Made-to-order ponytails
- Made-to-order women’s hair toppers
For hygiene and customization reasons, these products are prepared specifically for each customer and may not be suitable for resale after dispatch.
Shade & Colour Matching
Hair colour may appear different under daylight, salon lighting, phone cameras and screen settings.
We always recommend checking the shade carefully before opening or using the product. Once the hair has been opened, installed, coloured, toned, cut, washed or altered in any way, it is no longer eligible for return or exchange.
If a colour or shade exchange is requested, please contact our team before returning the product. Any exchange is subject to eligibility, product condition and prior written approval by Sach & Vogue Hair.
Return Shipping Cost
Return shipping costs are the responsibility of the customer unless the product is confirmed by Sach & Vogue Hair to be defective or we have sent an incorrect item.
We strongly recommend using a tracked shipping service. Sach & Vogue Hair is not responsible for return parcels that are lost, delayed or damaged in transit.
International Returns & Exchanges
For all international returns and exchanges, including approved colour or shade exchanges, all shipping, customs and import-related costs are the responsibility of the customer, unless the return is due to a confirmed defective product or an incorrect item sent by Sach & Vogue Hair.
These costs may include, but are not limited to:
- Shipping the original product from the customer’s country back to Türkiye
- Customs clearance and customs brokerage fees incurred when the returned parcel enters Türkiye
- Import VAT, customs duties, taxes, handling fees and any other charges imposed in Türkiye in connection with the returned shipment
- Any carrier, customs broker or administrative charges associated with the return
- Shipping the replacement product from Türkiye back to the customer’s country
- Any customs duties, import taxes, clearance fees, brokerage charges or other costs applicable when the replacement shipment arrives in the destination country
These costs are not included in the original purchase price and are not covered or reimbursed by Sach & Vogue Hair.
Please note that a parcel returned to Türkiye may still be subject to customs procedures, customs brokerage, VAT, duties, taxes or other clearance charges even when the parcel is being returned solely for an exchange.
International returns must only be shipped after receiving written approval and return instructions from our team. Please do not make your own customs declaration or send a return parcel without first confirming the return procedure with Sach & Vogue Hair.
Where an exchange has been approved, the replacement product will be dispatched after the returned product has been received and inspected, the exchange has been confirmed, and any applicable shipping, customs or related costs have been settled.
Return Method
All returns must be sent by mail after written approval from our team.
Please do not send any product back without contacting us first. Returns sent without prior approval may be refused and returned to the customer.
To request a return or exchange, please contact us with:
- Your order number
- Full name
- Product details
- Reason for return or exchange
- Clear photos or videos if the product is defective or incorrect
E-mail: info@sachhair.com
WhatsApp: +90 530 916 03 75
Refund Processing Time
Once the returned product is received and inspected, eligible refunds will be processed within 7 business days.
Refunds are issued to the original payment method whenever possible. Bank, card provider or payment processor timelines may vary.
Any shipping, customs, brokerage, duties, taxes or other return-related costs for which the customer is responsible are not refundable.
Restocking Fee
We do not charge a restocking fee for eligible approved returns.
Incorrect or Defective Products
If you believe you have received an incorrect or defective product, please contact us as soon as possible with your order number and clear photos or videos.
If the issue is confirmed by our team, we will assist you with the appropriate solution and provide return or replacement instructions where necessary.
Order Cancellation
Orders can only be cancelled before production or shipment has started.
Because many Sach & Vogue Hair products are prepared specifically for each order, cancellation may not be possible once production has begun.
If your order has already been shipped, it cannot be cancelled. In this case, the return and exchange conditions above will apply.
Delivery Refusal or Failure to Receive
If a customer refuses delivery, provides an incorrect or incomplete address, fails to complete customs clearance, does not pay applicable import charges, or does not collect the parcel, all shipping charges, return shipping costs, customs duties, taxes, brokerage fees, clearance fees and related expenses may be deducted from any eligible refund.
Return Address
Returns must only be sent after approval from our team.
Receiver: SACH SAÇ SANAYİ VE DIŞ TİCARET ANONİM ŞİRKETİ
Address: Taşyaka Mahallesi, Ölüdeniz Caddesi (TSK), No: 45/1, Fethiye / Muğla, 48300, Türkiye